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In the always evolving eye banking profession, ensuring that cornea tissue is recovered in a timely, efficient and safe manner is always a priority.
In the one-hour webinar, Referral to Recovery - Increasing High Quality Ocular Outcomes, three presenters will identify various practices that eye bank staff members can utilize when working with hospital partners, funeral home directors, and others to yield excellent ocular outcomes and increase potential benefits for recipients (or to ensure quality of cornea tissue for transplant/recipients).
Referrals, Triage and Donor NOK Phone Calls: A program to improve ocular donation outcomes.
Andrea Cranford, Lions VisionGift
Navigating call center logistics effectively and efficiently can broker positive tissue quality outcomes with donor tissue by abbreviating death to preservation timelines. This smoother, more efficacious execution of the donor coordinator role also has the secondary benefit of facilitating a better relationship with partner agencies by streamlining and expediting the donation process, thus reducing the time and logistics burden placed upon hospitals and funeral homes throughout the recovery process. The presenter will discuss several tools and strategies that can be used by donor coordinators to reduce tissue recovery timelines.
Implementing an issue tracking system
Michael O’Keefe, Eversight
This session will provide an overview of how Eversight implemented a system where all staff can report issues that obstruct work flows or slow down the donation process. Using Jira, a software program, all submitted issues are collated so that trends can be identified. Recurrent items are reviewed and countermeasures are developed to prevent continued issues. Implementation of the software, along with making it widely available for all staff has raised awareness to issues that were previously unknown, leading to improvements in OPO relations, Hospital recoveries, and Funeral Home and Medical Examiner partnerships.
Enhancing Funeral Home Relationships to Increase Donations and Reduce Recovery Times.
Julie Todd, KeraLink - Southeast
The role of the Eye Bank can greatly impact outcomes and by strengthening Funeral Home relationships we can have successful donation outcomes. This presentation will share a unique program that fosters positive relationships with funeral homes. The Funeral Home relationship can provide a partnership that will improve death to preservation times and lead to increased referrals. To have a positive impact on reducing death to preservation times a program was implemented that allows 24-hr access to the facilities. The presenter will share why the program was created at one organization, how it was implemented and the outcomes.
Gain insight on ways to improve the referral process as well as ocular outcomes and register for this dynamic webinar!
Michael o'keefe, cebt
Julie todd, cebt